FAQ (UO Online Course Student Experience Survey)

Student FAQ

Student FAQ

How do I find the Student Experience Survey?

To access the UO Surveys, log into DuckWeb as usual, then click on the “Course Evaluation” link in the main menu. Do not click on Student Menu; The course evaluation link is found on the main DuckWeb page.

Can I get to my Student Experience Survey through Canvas?

No; Canvas is not linked to the online surveys at this time. You must go through DuckWeb to evaluate courses.

When do the online surveys open?

During Fall term, evaluations open at noon on the Wednesday prior to the last week of the term (dead week) and close early Monday morning prior to the beginning of final exams.  During Winter and Spring, evaluations open at noon on the Friday. This gives students two weekends and a full week to complete their evaluations..

Summer evaluations run on an abbreviated schedule, and only those courses 3 weeks or longer and ending in either week 4, 8, and 12 are evaluated. As all evaluations must be complete before any final exam is administered, course evaluations in the summer open at 8:00 a.m. on the Friday prior to the last week of class, and close on the following Monday at 7:00 a.m.

Are the evaluations really anonymous?

The University of Oregon has contracted with an outside vendor to manage and store the evaluation data. Students log into DuckWeb to access the online course evaluation system, then are redirected to our third-party partner for collection of the data. The University of Oregon does not have access to the student’s identifying data for quantitative results. However, Instructors, Department Chairs, and the Provost can view the signed qualitative results.  Effective Fall 2019, with the new survey, all evaluations will be anonymous.

When can my professors view the survey results?

Results for Student Experience Survey are available each term (including summer) on Friday at 12:00 p.m., after final grade processing is complete.

I keep getting reminders to complete my Student Experience Survey. How can I get them to stop?

Reminder emails are programmed into the online system and will stop once you submit (or decline) all your course surveys. If you think you’ve completed all of your surveys, but are still getting reminder emails, check the reminder for information on which courses have not been counted as complete. If there are courses listed on the reminder notice then you have not completed all of your surveys!  You can also view which evaluations have been submitted in DuckWeb.

What can I do if I missed the survey deadline?

Surveys cannot be completed after the deadline. The software is housed with a company off campus. Once the survey period ends, there is no way to open the system back up for individual students.

If you have feedback on an instructor/course that you feel is valuable, you can write an email directly to the department detailing your thoughts. While they cannot reopen the survey for you either, they can accept your letter as input for that course, and place it into your instructor’s file.

Not all of my courses are appearing on my list. Why not?

Courses will not have a survey if they meet any of the following conditions:

  1. Overseas courses
  2. Independent study courses
  3. Courses with fewer than five graded students registered (student anonymity can’t be assured in those courses).
  4. Course numbers 401, 403, 405, 503, 601, 603, 605, 704, or 705.

All other courses for which you are registered should appear on your list. If you believe that you are registered for a course that is not showing up on your survey list, and it is not being excluded for any of the reasons listed above, please contact the Registrar’s Office at (541) 346-2935.

What if I have two instructors for a course?

You will evaluate both instructors separately. A survey for each instructor will appear in your list of courses to evaluate.

I have a course that has a lecture and a discussion section. What do I do?

You will evaluate both the lecture and discussion separately.

There is an instructor I don’t recognize in my evaluation list. What should I do?

Each instructor for a course is evaluated separately. This means that if your Biology 101 class was listed in our database as being taught by both Mary Smith, and Jack Johnson, you will see two Biology 101 evaluations – one for each instructor. If your class did not interact with one (or more) of the instructors listed, please use the decline button at the end of the first page of the evaluation for the instructor you did not have contact with.

If you don’t recognize any of the instructors listed for a course that you are registered for, please contact our office at (541) 346-2935 or registrar@uoregon.edu.

There is a course I don’t recognize in my evaluation list. What should I do?

If you dropped a course after the beginning of week 8 of the term (Fall, Winter, Spring), you may still be receiving an evaluation for that course. Simply decline the evaluation if you would prefer not to give feedback, by clicking on the red decline button at the end of the evaluation’s first page.

If a course is on your evaluations list, and you did not drop that course late in the term, you are registered for the course. If the course is one you don’t recognize as one you have registered for, you will need to contact the Registrar’s Office at 541-346-2935 as soon as possible.

Can I modify an evaluation that I have already submitted?

Yes, you have the option to reset any evaluation up until the time the evaluation period closes.  You can do that within DuckWeb-the evaluation system.  If you reset an evaluation, you must either complete the evaluation again or decline the evaluation before the evaluation period closes.

I submitted an evaluation for the wrong Professor!

If the evaluation period has not closed, simply reset your evaluation for that course. If the evaluation period has closed, there is no way to delete an evaluation. In that case, please send an email to the department within which the course was offered, explaining the mistake. While the department can’t change the evaluations either, they can put your letter in the professor’s permanent file to explain the error.

Why do evaluations close before finals?

The decision about the timing of course evaluations rests with the faculty. The window for course evaluations was set by the University of Oregon Senate legislation after substantial discussion.

I can’t fill out my evaluations because DuckWeb is down. What do I do?

DuckWeb has scheduled maintenance for two hours every Friday night. If you logged in during the scheduled maintenance, try again in a couple of hours. If you still see the message that DuckWeb is down the next time you log in, you may be seeing a "cached" page, or one that is not live. You may need to empty your browser’s cache to refresh your screen and gain access to DuckWeb (you can find instructions on how to do this online).

I can log into DuckWeb, but I can’t get my evaluations screen to come up.

Try using a different browser. The evaluation system does not work well on Safari. Internet Explorer or Mozilla Firefox should work. If you’re using a preferred browser and are still having issues, your computer may have been set up to restrict transfer of information through a firewall. If that is the case, you will need to use another computer, or fill out your evaluations in one of the on-campus labs.

I'm a CEP student, and don’t have a login or a PAC. What do I do?

In your CEP admissions letter you would have been provided with a UO ID and PAC to log into Duckweb, the location of evaluation system. If you have misplaced these, please call the Office of the Registrar at (541) 346-2935, and they will help you.

How can I get more help?

Call or e-mail the Office of the Registrar at registrar@uoregon.edu or (541) 346-2935. Phone hours are 9:00am – 12pm & 1:30pm – 4:30pm, Pacific Time, Monday through Friday.  Please note, UO ID and PAC resets require a phone call rather than an email request.

Faculty FAQ

Faculty FAQ

Which courses are evaluated?

All courses are evaluated with the following exceptions:

  1. Overseas courses
  2. Independent study courses
  3. Courses with fewer than five graded students registered (student anonymity can’t be assured in those courses).
  4. Course numbers 401, 403, 405, 503, 601, 603, 605, 704, or 705.
  5. Summer Term only: In addition to the above restrictions, only courses three weeks or longer ending in week 4, 8, and 12 are evaluated. We evaluate more than 94% of summer courses using this schedule.

If you are teaching a course that is not showing up on your students’ evaluations lists and it is not being excluded for any of the reasons listed above, please contact the Registrar’s Office at (541) 346-2935.

I am both a student and an instructor.  How do I view the results from the courses I taught?

The online evaluation system will default to the student page for completing evaluations when you log in. At the top of the page, you will see a link for the instructor page. Click on that link to get to the instructor reports.

When can I see my courses’ survey results?

Results for surveys will be available on Friday at 12:00p.m., after final grade processing is complete. Faculty will be notified via e-mail when the system opens.

Who can see the results?

  • Instructors can see their quantitative and qualitative results.
  • Department heads and Deans can see all the quantitative results and the “signed” qualitative results for all faculty in their respective departments/colleges.
  • The Provost can see all the quantitative results and the “signed” qualitative results for all faculty.
  • Effective Fall 2019, all Student Experience Surveys will be anonymous.

Where can I find UO’s Course Evaluation Policy?

Where can I read the Faculty Governance about online course evaluations?

Faculty Governance Archives for Course Evaluations 1992-2007

University of Oregon Senate for Student Experience Survey 2019

I still have questions. How can I get help?

Call or e-mail the Office of the Registrar at registrar@uoregon.edu or (541) 346-2935. Phone hours are Monday through Friday, 9:00am – 12pm & 1:30pm – 4:30pm, Pacific Time.