FAQ (UO Online Course Student Experience Survey)

Student FAQ

Student FAQ

What is the midway Student Experience Survey?

Based on student feedback, the UO chose to implement midway student feedback surveys to allow students to provide their instructors with feedback to help improve their learning experience. The surveys ask about which teaching practices are most beneficial and which could be improved for your learning in the course.

How do I find the Student Experience Survey? 

To access the UO Surveys, log into DuckWeb as usual, then click on the “Course Surveys” link in the main menu. Do not click on Student Menu; The Course Surveys link is found on the main DuckWeb landing page.

Can I get to my Student Experience Survey through Canvas?

No; Canvas is not linked to the online surveys at this time. You must go through DuckWeb to complete the survey.

When do the online surveys open?

See https://registrar.uoregon.edu/course-surveys/schedule

There are opportunities to complete both a midway (M-SES) and end-of-course (E-SES) Student Experience Survey.

For courses on the quarter system the following schedule is used for the surveys:

  • M-SES: Open Week 4, Monday 8:00am-Friday 6:00pm
  • E-SES: Open Week 10, Monday 8:00am-Friday 6:00pm

For Law courses on the semester system the following schedule is used for the surveys:

  • M-SES: Open Week 7, Monday 8:00am-Friday 6:00pm
  • E-SES: Open Week 15, Monday 8:00am-Friday 6:00pm

For summer courses at least three weeks in length and ending in week 4, 8 or 12, the E-SES will be open Monday 8:00am-Friday 6:00pm during the final week of the courses.

Is my feedback really anonymous?

Effective Fall 2019, all student feedback collected via the Student Experience Surveys will be anonymous. The University of Oregon has contracted with an outside vendor to manage and store the student feedback data. Students login to DuckWeb to access the course survey system, then are redirected to our third-party partner for collection of the data. The University of Oregon does not have access to the student’s identifying data.

When can my instructors view the survey results?

Midway survey feedback is available to instructors at noon on the Monday after the survey closes; Monday of week 8 (law semester) and week 5 (term).

The day after grades are submitted, end-of-course feedback becomes available to instructors at noon.

I keep getting reminders to complete my Student Experience Survey. How can I get them to stop?

Reminder emails are programmed into the online system and will stop once you submit (or decline) all your course surveys. If you think you’ve completed all of your surveys, but are still getting reminder emails, check the reminder for information on which courses have not been counted as complete. If there are courses listed on the reminder notice then you have not completed all of your surveys. You can also view which surveys have been submitted in DuckWeb.

What can I do if I missed the survey deadline?

Surveys cannot be completed after the deadline. The software is housed with a company off campus. Once the survey period ends, there is no way to open the system back up for individual students.

If you have feedback on an instructor/course that you feel is valuable, you can write an email directly to the department detailing your thoughts. While they cannot reopen the survey for you either, they can accept your letter as input for that course.

Not all of my courses are appearing on my list. Why not?

Courses will not have a survey if they meet any of the following conditions:

  1. Overseas courses
  2. Independent study courses
  3. Courses with fewer than five graded students registered (student anonymity can’t be assured in those courses).
  4. Course numbers 401, 403, 405, 503, 601, 603, 605, 704, or 705.
  5. Summer courses that are shorter than three weeks, or do not end in weeks 4, 8, or 12.

All other courses for which you are registered should appear on your list. If you believe that you are registered for a course that is not showing up on your survey list, and it is not being excluded for any of the reasons listed above, please contact the Office of the Registrar (registrar@uoregon.edu).

What if I have two instructors for a course?

You will complete a separate survey for each instructor.

I have a course that has a lecture and a discussion section. What do I do?

You will complete a separate survey for both the lecture and discussion separately.

There is an instructor I don’t recognize in my survey list. What should I do?

A survey is generated for each instructor for a course. This means that if your Biology 101 class was listed in our database as being taught by both Mary Smith, and Jack Johnson, you will see two Biology 101 surveys – one for each instructor. If your class did not interact with one (or more) of the instructors listed, please use the decline button at the end of the first page of the survey for the instructor you did not have contact with.

If you don’t recognize any of the instructors listed for a course that you are registered for, please contact our office at registrar@uoregon.edu.

There is a course I don’t recognize in my survey list. What should I do?

If you dropped a course after the beginning of week 8 of the term (Fall, Winter, Spring), you may still be receiving an survey for that course. Simply decline the evaluation if you would prefer not to give feedback, by clicking on the red decline button at the end of the survey’s first page.

If a course is on your survey list, and you did not drop that course late in the term, you are registered for the course. If the course is one you don’t recognize as one you have registered for, you will need to contact the Office of the Registrar at registrar@uoregon.edu as soon as possible.

Can I modify a survey that I have already submitted?

Yes, you have the option to reset any survey up until the time the survey closes. If you reset a survey, you must either complete the survey again or decline the survey before it closes.

I submitted a survey for the wrong instructor!

If the survey has not closed, simply reset your survey for that course. If the survey has already closed, there is no way to delete your feedback unfortunately. In that case, please send an email to the department within which the course was offered, explaining the mistake. While the department can’t change the survey either, they can put your letter in the instructor’s file to explain the error.

Why do surveys close before finals?

The decision about the timing of Student Experience Survey rests with the University Senate.

I can log into DuckWeb, but I can’t get my survey screen to come up.

Try using a different browser. The survey system does not work well on Safari. Internet Explorer or Mozilla Firefox should work. If you’re using a preferred browser and are still having issues, your computer may have been set up to restrict transfer of information through a firewall. If that is the case, you will need to use another computer, or fill out your surveys in one of the on-campus labs.

I'm a CEP student, and don’t have a login or a PAC. What do I do?

In your CEP admissions letter you would have been provided with a UO ID and PAC to log into Duckweb, the location of survey system. If you have misplaced these, please call the Office of the Registrar at (541) 346-2935, and they will help you.  UO ID and PAC resets require a phone call rather than an email request.

How can I get more help?

If you need additional support, please email the Office of the Registrar at registrar@uoregon.edu.

Instructor FAQ

Instructor FAQ

In which courses will my students receive midway (M-SES) and end-of-course (E-SES) Student Experience Surveys to complete?

All courses are evaluated with the following exceptions:

  1. Overseas courses
  2. Independent study courses
  3. Courses with fewer than five graded students registered (student anonymity can’t be assured in those courses).
  4. Course numbers 401, 403, 405, 503, 601, 603, 605, 704, or 705.
  5. Summer Term only: In addition to the above restrictions, only courses three weeks or longer ending in week 4, 8, and 12. More than 94% of summer courses are included using this schedule. Only the end Student Experience Survey is deployed in the summer, the midway survey is not.

If you are teaching a course that is not showing up on your students’ evaluations lists and it is not being excluded for any of the reasons listed above, please contact the Office of the Registrar (registrar@uoregon.edu).

I am both a student and an instructor.  How do I view the results from the courses I taught?

Once you are in the CollegeNET system (which you access via DuckWeb, and clicking Course Surveys) use the Home dropdown menu and select “My Courses” to view the feedback from your students.

When can I view my students' feedback?

Instructors will be notified by email when the student feedback is available for viewing.  Midway survey feedback is available to instructors at noon on the Monday after the survey closes;  Monday of week 8 (law semester) and week 5 (term).

The day after grades are submitted, end-of-course feedback becomes available to instructors at noon.

Who can see the results of Student Experience Surveys?

Midway Student Experience Survey: ONLY instructors can see the results of midway student feedback.

End-of-course Student Experience Survey: Instructors, department heads, deans, personnel and awards committee can view student feedback.

Previous course evaluations (pre-Fall 2019):

  • Instructors can see all of their student feedback.
  • Department heads, deans and personnel and awards committees can view the quantitative results and the “signed” qualitative feedback for all instructors in their respective departments/colleges.

Where can I find UO Policy Information Related to Student Feedback?

Where can I read the Faculty Governance about student feedback?

I still have questions. How can I get help?

Please email the Office of the Registrar at registrar@uoregon.edu.